Scorebuddy: Funding, Investors & Team (Sep 2026)

Scorebuddy is a market-leading contact center quality assurance (QA) solution that uses embedded AI to improve operational efficiency, drive agent engagement, and uncover actionable insights. Using AI, Scorebuddy allows you to analyze every interaction and identify the ones that need human review—so you can reduce cost per interaction, improve both agent and customer experience, and deliver personalized coaching that makes a real-world impact. By automating repetitive tasks with AI, Scorebuddy allows you to expand and evolve your QA program without having to spend on extra hires. Analyze 100% of agent-customer conversations to ensure complete QA coverage. Leverage AI evaluator assistance and auto-scoring to make your quality assurance process faster and more accurate. Put powerful, automated workflows in place to assign targeted lists for evaluation and streamline the entire process. Scorebuddy’s advanced reporting and analytics tools identify trends and patterns in your QA data, uncovering actionable insights for your organization. You can explore all of this data with embedded business intelligence (BI) and create highly-visual, digestible reports to share with stakeholders in multiple formats. You can even create custom dashboards aligned with the needs of individual users. Plus, enhanced root cause analysis and automated sentiment analysis let you understand customer needs, wants, and behaviors.

Scorebuddy has raised $5.2M across 1 round on record. The most recent is an undisclosed round of $5.2M announced in Nov 2024.

Scorebuddy's most recent funding round on record is an undisclosed round of $5.2M, announced in Nov 2024.

FundedIQ lists Dick Bourke (Founder) at Scorebuddy.

Scorebuddy is based in Dublin, Ireland.

Scorebuddy is in the 11-50 employee band.

Scorebuddy's latest round of $5.2M is below the $6.0M median round size for Information Technology companies on FundedIQ across 3,144 tracked companies over the last two years.